WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Please take your time in selecting your purchases and reach out to us with any questions you may have. The store credit will never expire. We will be happy to help you find something new if your purchase doesn't work out!
HOW WILL I RECEIVE MY STORE CREDIT?
We will e-mail you an E-Gift card within 3 business days upon receiving your delivered return at our warehouse. We must inspect and process the item before issuing return. There is no credit back for shipping.
WHERE DO I SEND MY RETURN TO?
Please e-mail us at connect@OKmotivate.com for return information.
DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time. Instead we offer daily 50% off in all our new products.
ADDITIONAL RETURN DETAILS:
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- We DO NOT send return labels, so you can send the item back however you prefer.
- Merchandise must be returned within 14 days from the receive date.
- Merchandise must be unwashed and unworn with all the packaging intact.
- Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- Items of the Day, Flash Sale and Sale Items are FINAL SALE!
- All pet products are FINAL SALE!
- Handmade and made to order products are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you an egift card with your store credit that you can use on the website.
- Preorders of backordered items may ship separately.
- Any returns past the policy will not be accepted or store credited.
- If the product is damaged, let us know within 24 hours of receiving.
- If the product is not the correct size, let us know within 24 hours of receiving.
- If you're not satisfied with the received product, return eligible products unused and in the original packaging.
- Any product that have been resized, damaged or otherwise altered after delivery will not be accepted.
- Please do not attempt to return a package by refusing the package delivery as the tracking information on the refused package will be incomplete or potentially get lost.